How do core concepts map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported
Location |
✅ Location |
Order Type |
✅ Source |
Revenue Center |
✅ Device Name |
Product Item |
✅ Menu Item |
Product Category |
✅ Category |
Product Division |
❌ NOT SUPPORTED |
Tender Type |
✅ Tenders |
Employee |
✅ Employee |
Customer |
❌ NOT SUPPORTED |
Discount (Names) |
✅ Discount |
TicketItemDiscounts (Amounts) |
✅ Line Item Discount |
TicketDiscounts (Amounts) |
✅ Split over Items |
TicketItemModifiers |
✅ Line Item Modifier |
Guest Count |
❌ NOT SUPPORTED |
Transaction length |
✅ Closing Date - Creation Date |
Delivery Timings |
❌ NOT SUPPORTED |
KDS Bump Time |
❌ NOT SUPPORTED |
Ticket Voids |
⚠️ Refunds (see Exceptions) |
Ticket Item Voids |
⚠️ Return Line Item (see Exceptions) |
Table |
❌ NOT SUPPORTED |
Service Charge |
✅ Service Charge |
Tips |
✅ Total Tip |
Data Ingestion
Real-time optionally available? |
✅ |
Default polling frequency |
Every 2 hours |
Data retrieved on each poll |
Yesterday |
Historical data |
All data since you started using your POS |
Data received per day or continuous |
Continuous |
How do I connect this data to Tenzo?
Square can be connected directly inside of the Tenzo app.
If you have an Enterprise Account, you can talk to your Customer Success Manager, who will connect this for you.
How do I compare Square data to data in Tenzo?
In Square go to Reports → Sales Summary.
The 'Net Sales' number can be matched to Tenzo, by going to Sales → Location, when excluding Tax but including Service Charge.
Note:
The time range that is set in Square needs to match your day cutoff in Tenzo. For example if your day cutoff in Tenzo is 5am, then this needs to be set in Square via this drop down:
This is accessible in the top menu bar on the Sales Summary report.
Exceptions
Voids
Square submits a new ticket for each item or ticket refund/void. Therefore the ticket or item that is being voided is not voided on the original ticket but is accounted for in a new ticket. This means Tenzo cannot report on voids because we do not void the original ticket to match the behaviour shown in Square.
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