Guide: Sevenrooms

How do core concepts map to Tenzo?

Key:    ✅  Supported    🚸  Work in Progress    ❌  Not Supported

                                                     

Reservations

Reservation	✅ Reservation or Booking
Number of Guests	✅ Covers
No Show	✅ No Show
Customer	✅ User

Social

Location	✅ Location
Review	✅ Review

Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Hourly
Data retrieved on each poll	The last two days worth of reservations and reviews.
Historical data	Available since the customer started using  Sevenrooms.

How do I connect this data to Tenzo?

Please talk to your Customer Success Manager and they will connect this for you.

How do I compare Sevenrooms data to data in Tenzo?

You can compare reservations in the Reporting → Reservation Summary within Sevenrooms:

If you are subscribed to the Social Module in Tenzo you can compare reviews from the Marketing → Guest Satisfaction section within Sevenrooms:

Reservations and reviews can be viewed on the Sevenrooms dashboard in Tenzo. 

Exceptions

Reviews are shown based off the date they are created, not the date of the reservation.