Guide: Clover

How do core concepts map to Tenzo?

Key:    ✅  Supported    🚸  Work in Progress    ❌  Not Supported

                                        

Location	✅ Locations
Order Type	✅ Order Types
Revenue Center	✅ Devices/terminalid
Product Item	✅ Items
Product Category	✅ Categories
Product Division	❌ NOT SUPPORTED
Tender Type	✅ Tenders
Employee	✅ Employees
Customer	✅ Customers
Discount (Names)	✅ Discounts
TicketItemDiscounts  (Amounts)	✅ lineItems
TicketDiscounts (Amounts)	✅ orders
Guest Count	❌ NOT SUPPORTED
Transaction Length	✅ modifiedtime - createdtime
Delivery Timings	❌ NOT SUPPORTED
KDS Bump Time	❌ NOT SUPPORTED
Ticket Voids	❌ NOT SUPPORTED
Ticket Item Voids	❌ NOT SUPPORTED
Table	❌ NOT SUPPORTED
Service Charge	✅ Service Charge
Tips	✅ Tipamount
Modifiers	✅ Modifiers

Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Every 1 hour
Data retrieved on each poll	Today and yesterday
Historical data	All data since you started using your POS
Data received per day or continuous	Continuous

How do I connect this data to Tenzo?

Clover can be connected directly inside of the Tenzo app. You will need a list of your Merchant Ids and Access Tokens - please liaise with Tenzo & Clover reps to get these.

How do I compare Clover data to data in Tenzo?

Within Clover you must pick which location you’re looking to look up a “Revenue” number for by selecting it from the top left dropdown.

Proceed to the “Reporting -> Sales Report” screen found in the left menu.

You will pick the date range you’re looking to analyse and match the Gross and Net revenue numbers found below:

In Tenzo, you must have the VAT and Service Charge settings enabled to match Net Sales.

Additionally, include Discounts to match Gross Sales. 

You will then be able to see the same number by selecting one day within Tenzo’s “Sales by Location” view.  

Exceptions

None

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