Guide: Lightspeed K Series

 

How do core concepts map to Tenzo?

Key:         ✅ Supported         🚸 Work in Progress             ❌ Not Supported

                                          

Location	✅ Locations
Order Type	✅ Account profile code
Revenue Center	✅ Configurations
Product Item	✅ Product
Product Division	✅ Accounting Group
Product Category	✅ Statistical Group
Tender Type	✅ Payment code
Employee	✅ Staff
Customer	❌ NOT SUPPORTED
Discount (Names)	✅ Item discounts
TicketItemDiscounts  (Amounts)	✅ Item discounts
TicketDiscounts (Amounts)	❌ NOT SUPPORTED
Guest Count	✅ Covers
Transaction length	✅ Closing Date - Opening Date
Delivery Timings	❌ NOT SUPPORTED
KDS Bump Time	❌ NOT SUPPORTED
Ticket Voids	❌ NOT SUPPORTED
Ticket Item Voids	❌ NOT SUPPORTED
Table	❌ NOT SUPPORTED
Service Charge	✅ Service Charge
Tips	✅ Tip (named Gratuity in some regions)

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Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Every 20 minutes
Data retrieved on each poll	Today and yesterday
Historical data	All data since you started using your POS
Data received per day or continuous	Per day

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How do I connect this data to Tenzo?

If you have an Enterprise account, you can talk to your Customer Success Manager and they will connect this for you.

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How do I compare data to data in Tenzo?

Note: the Standard QA Method has a temporary issue. Whilst this is being fixed, please compare to the Fiscal Summary in Lightspeed (Reports -> Fiscal Summary).

This matches Tenzo when Tax and Service Charge are enabled:

Standard QA Method (Please ignore, temporary issues) 

Login to Lightspeed K Series and go to the Sales Dashboard (Reports -> Sales Dashboard).

The 'Total net sales' match to Tenzo without any service charge or tax:

Required Tenzo settings:

Sometimes 'Include Service Charge' needs to be checked. This depends on your Lightspeed configuration.

The 'Total gross sales' match to Tenzo with tax and sometimes with service charge - this is specific to each business.

Tenzo settings:

For some businesses the 'Include service charge' will need to be unchecked. 

Revenue Center

Revenue Center within Tenzo matches the 'Device Report' within K Series. 

Exceptions

• Cannot import data out of chronological order and guarantee item data will be up to date. For example we take item, category and division data from the transactions themselves so those item transactions in Lightspeed need to be linked to the correct Accounting and Statistical Groups. Tenzo will always match the Lightspeed data.
• Transitory accounts are the result of open accounts being closed and then reopened again at the start of the next day. They are included in K series reporting numbers and so we include them in Tenzo reporting data also.
• Tenzo does not include guest count/covers from voided or £0/$0 tickets. Therefore there may be a small mismatch in guest count/covers between Tenzo and Lightspeed.
• Tenzo does not include transactions in the transaction count numbers from voided or £0/$0 tickets.
• Item names, category names and division names are reported in Tenzo as they were at the time of sale. These cannot be updated historically.
• Ticket Voids and Ticket Item Voids will match some days but not others. This is because voids come through from Lightspeed as two tickets, with a positive and negative ticket value. This means the tickets cancel each other out to 0.