Guide: Comtrex POS

How do core concepts map to Tenzo?

Key:    ✅  Supported    🚸  Work in Progress    ❌  Not supported

                                             

Location	✅ Set in Tenzo
Order Type	✅ Sale Type
Revenue Center	✅ Revenue Center
Product Item	✅ Product
Product Category	✅ Category
Product Division	✅ Department
Tender Type	✅ Media
Employee	✅ Cashier
Customer	❌ NOT SUPPORTED
Discount (Names)	❌ NOT SUPPORTED
TicketItemDiscounts  (Amounts)	✅ Discounts
TicketDiscounts (Amounts)	✅ Discounts
Guest Count	✅ Covers
Transaction length	✅ datetimestop - datetimestart
Delivery Timings	❌ NOT SUPPORTED
KDS Bump Time	❌ NOT SUPPORTED
Ticket Voids	❌ NOT SUPPORTED
Ticket Item Voids	❌ NOT SUPPORTED
Table	✅ Table Number
Service Charge	✅ Service Charge
Tips	✅ Tips
Modifiers	❌ NOT SUPPORTED

 

Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Every 20 minutes
Data retrieved on each poll	Today and yesterday
Historical data	Partner allows data for the previous 60 days to be imported

 

How do I connect this data to Tenzo?

Deputy can be connected directly inside of the Tenzo app.   

If you have an Enterprise Account, you can talk to your Customer Success Manager, who will connect this for you.

 

How do I compare data in Comtrex to data in Tenzo?

Within Comtrex, click on Reports > Sales Analysis > Daily Sales Summary

Choose the Week-End Date and click View Report

Scroll down to find the location you’re interested in:

To match Tenzo, you MUST have your settings set to EXCLUDE tax and service charge.

You will then be able to see the same number by selecting one day within Tenzo’s “Sales by Location” view.  

Exceptions

In Comtrex many transactions can make up a Guest Check. However in Tenzo, Guest Check may be known by the name Transaction. This is a change in name only. 

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