Guide: Centegra

How do core concepts map to Tenzo?

Key:    ✅  Supported    🚸  Work in Progress    ❌  Not Supported

                                                            

Location	✅ Sites by default, though can be assigned at Location level
Order Type	✅ Price Level
Revenue Center	✅ Till
Product Item	✅ Product
Product Category	✅ Product Groups or Stock Count Groups (chosen at setup time)
Product Division	✅ Super Group or Master Group
Tender Type	✅ Media Name
Employee	✅ Clerk
Customer	❌ NOT SUPPORTED
Discount (Names)	✅ Sale Item: Discount groups selected at setup
TicketItemDiscounts  (Amounts)	✅ Sale Item
TicketDiscounts (Amounts)	✅ Sale Item
Guest Count	✅ Covers
Transaction length	❌ NOT SUPPORTED
Delivery Timings	❌ NOT SUPPORTED
KDS Bump Time	❌ NOT SUPPORTED
Ticket Voids	✅ Sale Type: selected at setup
Ticket Item Voids	✅ Sale Type: selected at setup
Table	✅ Table Number
Service Charge	❌ NOT SUPPORTED
Tips	❌ NOT SUPPORTED
Modifiers	🚸 saleitems, but has a known issue

 

Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Every 1 hour
Data retrieved on each poll	Today and yesterday
Historical data	All data since you started using your POS

 

How do I connect this data to Tenzo?

Centegra POS can be connected directly inside of the Tenzo app. You will need an API Token which you should request from Centegra.

If you have an Enterprise account, you can talk to your Customer Success Manager and they will connect this for you.

How do I compare Centegra data to data in Tenzo?

Within Centegra select Reports & Analysis > Sales > Sales Summary

Select the days & locations you wish to compare and click Run Report. Scroll down to Sales Net Summary and Site Totals:

To match Tenzo, you MUST have your settings set to EXCLUDE tax and service charge. Tenzo settings can be viewed by clicking the top right cogs icon.

You will then be able to see the same number by selecting one day within Tenzo’s “Sales by Location” view.  

Exceptions

• Modifiers cannot always be correctly attributed to the relevant items, in particular, there is a known issue with tickets coming from Deliveroo. In these cases, modifiers may be stored as Ticket Items. This may affect Product Division, Category and Item distributions. 
• The opposite is also true, where Centegra front-end may show modifiers in Product Item, Groups (Category) or Master Groups (Division) lists but Tenzo does not show these as they have been correctly attributed to the relevant items within Tenzo.

#integrations #sales