How to re-install the Tenzo app on Android & Apple if it crashes?

If your Tenzo mobile app seems to be crashing, please follow the instructions below: 

Android:

Step 1: Settings > Apps > Tenzo > Storage > Clear cache 

Step 2: Log into Tenzo

*If this does not work: 

Step 3: Uninstall Tenzo & reinstall it again

      

Apple: Settings > Tenzo > Toggle named ‘Reset cache on next start’ > Launch Tenzo from homescreen

(If you don’t have this option, the only way to clear cache is by deleting and reinstalling them from the App Store)

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If you are still facing this issue, please send us an email on [e-mail].