Guide: OpenTable

How do core concepts map to Tenzo?

Key:    ✅  Supported    🚸  Work in Progress    ❌  Not Supported

                                                    

Reservations

Reservation	✅ Reservation or Booking
Number of Guests	✅ Guests
No Show	✅ NoShow
Customer	✅ Guest

Data Ingestion

Real-time optionally available?	✅
Default polling frequency	Hourly
Data retrieved on each poll	Yesterday, and the future two weeks of data
Historical data	Available since the customer started using Open Table

How do I connect this data to Tenzo?

Please talk to your Customer Success Manager and they will connect this for you; you will need an API key from Open Table.

How do I compare OpenTable data to data in Tenzo?

In Tenzo, navigate to the Reservations dashboard.

From here, all cards should match OpenTable, according to the relevant date, and sometimes status, selected on the card.

For example, Reservations card:

In OpenTable, we match to the reservations reporting. This can be found by selecting 'Reporting' in the Side Menu:

and then 'Reservations':

From here, the 'Covers' number will match Tenzo:

Exceptions